Notice of Non-Discrimination

Hospice of the Valley complies with applicable Federal civil rights laws and State of Arizona compliance regulations and does not discriminate on the basis of race, color, national origin, religion, age, sex, gender, sexual orientation, marital status, disability or diagnosis. All individuals have the right to access health programs without facing discrimination.

AVAILABILITY OF LANGUAGE ASSISTANCE SERVICES AND AUXILIARY AIDS AND SERVICES

Hospice of the Valley

Provides free language assistance services to people whose primary language is not English, which may include qualified interpreters and information written in other languages.

Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as qualified sign language interpreters and written information in other formats (large print, audio, accessible electronic formats, other formats).

If you need reasonable modifications, appropriate auxiliary aids and services, or language assistance services, contact our Civil Rights Coordinator at EMAILQualityandCompliance@hov.org or (602) 287-7077.

Grievance Process

If you believe that Hospice of the Valley has failed to provide these services or discriminated in another way, you may file a grievance with our Civil Rights Coordinator in person or by mail, phone, fax, or email. If you need help filing a grievance, our Civil Rights Coordinator is available to help you.

Civil Rights Coordinator c/o Quality & Compliance Department
1510 E. Flower Street, Admin Bldg. 1
Phoenix, AZ 85014
(602) 287-7077 (phone), (602) 636-5326 (fax), EMAILQualityandCompliance@hov.org

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Ave, SW, Room 509F, HHH Building
Washington D.C. 20201
(800) 368-1019, (800) 537-7697 (TDD)

Complaint forms are available at the Department of Health and Human Services Office for Civil Rights at http://www.hhs.gov/ocr/office/file/index.html.

Availability of Language Assistance, Auxiliary Aids and Services